Manage Square Online from Square Point of Sale | Square Support Center (2024)

To create catalog items and import them to your Square Online website:

1. From your Square Point of Sale, go to ≡ More > Items.
2. Tap All items.
3. Tap Create item.
4. Tap Save when finished.

To edit your Square Online item visibility:

1. From your Square Point of Sale, go to ≡ More > Items.
2. Tap All items.
3. Tap the item you want to edit and scroll down to the Online section.
4. Tap Site visibility and select either Visible, Hidden, or Unavailable.
5. Tap Save when finished.

The available item visibility settings are as follows:

• Visible: Your item is visible on your online ordering page and available for purchase. It will also show up in navigation and site search results.
• Hidden: Your item is available for purchase online but won’t display on your ordering page. You can still add the item to featured item sections (useful for events and donations), or give buyers a direct link to the item (useful for exclusive items). Learn more about selling hidden items with Square Online.
• Unavailable: Your item isn’t visible online and can’t be purchased (useful if you aren’t ready to sell the item yet).

To edit your Square Online item settings:

1. From your Square Point of Sale, go to ≡ More > Items.
2. Tap All items.
3. Tap the item you want to edit and scroll down to the Online section.
4. Tap Site settings to customize additional settings for your Square Online items, including:

• Fulfillment methods: Enable shipping, pickup, local delivery, and QR code ordering for your item.
• Pickup & delivery prep time: For items that have pickup and local delivery selected as the fulfillment method, you can choose your item’s prep time for pickup and local delivery orders.
• Site categories: Select the categories where the item will be available on your website.

These settings can also be edited from your Square Item Library in Dashboard. Learn more about how to manage Square Online item settings from your Item Library.

To manage pickup and local delivery settings:

1. From your Square Point of Sale, go to ≡ More > Online.
2. Tap the gear icon.
3. Select Update pickup & delivery to set up or update your fulfillment settings.
4. Toggle on Pickup or Delivery, and tap Save when you’ve finished setting up the fulfillment option. If you’re setting up the fulfillment option for the first time, you’ll be asked to provide additional information to customize the ordering flow.

Learn more about how to customize your online fulfillment settings for in-store and curbside pickup and local delivery.

You can temporarily add 15 minutes to a location’s prep time during busy periods to give yourself more time to complete your active and incoming orders. To start:

1. From your Square Point of Sale, tap ≡ More > Orders.
2. Tap the clock icon on the Order Manager screen to view your “Order timing” settings.
3. Toggle on Busy mode.
4. Choose how long to temporarily increase your prep time: 15 minutes, 30 minutes, or 1 hour. While busy mode is on for the time period you choose, 15 minutes will be added to your current location’s prep time.
5. Tap Save.

Once enabled, you can see the remaining time in busy mode on your Orders page. Here, you can also select Exit Busy Mode to resume your regular prep times, or select Extend to extend its duration.

During busy shifts with more orders coming in than expected, you may want to delay the pickup time so that the customer or local delivery courier knows they can pick up their order at a later time. Delay orders as soon as you know you can’t make the expected time to mitigate the number of waiting customers or couriers.

Note: Order delays are accepted per service and integration type, so check with your integration partner that you can delay your orders if needed. Some orders cannot be delayed.

To adjust the pickup time for an order:

1. From your Square Point of Sale, go to ≡ More > Orders.
2. Select the order you need to delay. Note: For orders that can be delayed, you’ll see a right pointing arrow next to the time.
3. Select Edit.
4. Choose from a preset list of time intervals (by 15 minute increments), or select Other to manually select a time period.
5. Tap Save to send the update to the integration partner (where your customer ordered). The partner will then let the customer or courier know that the order is delayed.

You can pause orders that are either for pickup or local delivery for your location. To start:

1. From your Square Point of Sale, go to ≡ More > Orders.
2. Tap the clock icon on the Order Manager screen to view your “Order timing” settings.
3. Under “Pause orders,” tap Pause next to the fulfillment method you want to pause orders for. You can choose to pause pickup only, delivery only, or both.
4. Tap Save when finished.

You can see the status of your online orders on the Online add-on homepage and select the order status to resume online orders at any time.

You can manage online orders directly from your POS as well as your Dashboard. For details, check out how to Manage orders from your Square Online site, or how to Manage online orders with Square for information on all online orders.